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Limited Warranties
Limited warranties vary by product, and are applicable only if materials are installed professionally on suitable and approved sub-floors with approved adhesives and within approved moisture limits.
Warranties will be for replacement of materials only, not for completed operations made by others, and specifically exclude installation labor, labor to remove, freight, or damage of materials incurred outside our control.
In order to process a warranty claim, we must have the opportunity to inspect, test the installation, test moisture levels and obtain product samples from the installation. No warranty claim can be processed once the evidence has been destroyed by removing materials from the installed site prior to inspection.
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